bng Privacy Policy – How We Handle Your Personal Data

1. Introduction

bng ("we", "us", "our") operates the online gaming platform accessible at bng.bar and through the bng mobile application. This Privacy Policy applies to all personal information collected from individuals who register for and use the bng platform, which is offered exclusively to players in the Philippines.

We are committed to handling your personal information responsibly and in accordance with applicable Philippine data privacy law. This policy describes our practices clearly so you understand exactly what happens to your data when you use bng.

2. Information We Collect

We collect personal information in the following categories:

Information you provide directly:

• Full legal name and date of birth
• Residential address in the Philippines
• Valid government-issued identification (for KYC verification)
• Contact details — mobile number and email address
• Username and password (password is stored in encrypted form)
• Payment details associated with deposit and withdrawal transactions

Information collected automatically:

• Device information — type, operating system, browser version
• IP address and general location data
• Session logs — login times, pages visited, games played
• Transaction history — deposits, withdrawals, bets placed, game outcomes
• Communication records — support messages sent to bng

We collect only what is necessary to operate your account, process transactions in Philippine Peso, verify your identity, and comply with legal obligations. We do not collect information beyond what these purposes require.

3. How We Use Your Information

Your personal information is used for the following purposes:

We do not use your personal information for unsolicited marketing to third-party products. If we send you promotional communications about bng offers, these will relate to the platform you are already registered with, and you can opt out by contacting [email protected].

4. Who We Share Your Data With

bng does not sell, rent, or trade your personal information to any third party. We share data only where necessary and only with the following categories of parties:

• Payment processors and banking partners — to facilitate deposits and withdrawals in PHP through Philippine banking and e-wallet channels.
• Identity verification providers — to conduct KYC checks as required for account verification.
• Technology service providers — companies that help operate the platform infrastructure, subject to confidentiality agreements.
• Law enforcement and regulatory authorities — where we are legally required to disclose information under Philippine law or a valid court order.

All third parties we work with are contractually required to handle your personal information securely and only for the purpose for which it was shared.

5. How We Protect Your Information

bng uses a combination of technical and procedural measures to protect your personal information:

• SSL/TLS encryption for all data transmitted between your device and the bng platform.
• Encrypted password storage — your password is never stored in plain text.
• OTP (one-time password) verification for account login and sensitive account actions.
• Access controls — only authorised bng personnel with a specific operational need can access player account data.
• Session monitoring to detect unusual login patterns or suspicious activity.

No online system can guarantee absolute security. In the unlikely event of a data breach that affects your personal information, bng will notify you promptly and take immediate steps to limit any impact.

You also play a role in keeping your account secure. Never share your password or OTP with anyone, and contact [email protected] immediately if you suspect unauthorised access to your account.

6. How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a reasonable period after closure, as required for legal, regulatory, and operational purposes. Specifically:

• Account and identity records are retained for the period required under applicable Philippine financial and gaming regulations.
• Transaction records — deposits, withdrawals, bets — are retained for audit and compliance purposes for the legally required retention period.
• Support communications are retained for a reasonable period to maintain service quality and handle any follow-up queries.

When retention is no longer required, data is securely deleted or anonymised.

7. Your Data Rights

As a bng player, you have the following rights regarding your personal information. To exercise any of these rights, contact us at [email protected] with your full name and registered account details.

8. Cookies and Technical Data

The bng platform uses cookies and similar technologies to operate correctly and improve the player experience. Cookies help us keep you logged in during a session, remember your preferences, and identify technical issues affecting the platform.

We use the following types of cookies:

• Essential cookies — required for the platform to function. These cannot be disabled without affecting core functionality.
• Session cookies — temporary cookies that expire when you close your browser, used to maintain your logged-in session.
• Analytics cookies — used to understand how players use the platform so we can improve it. Data collected is aggregated and does not identify individual players.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to use bng normally.

9. Minors and Age Restriction

bng is strictly for players aged 21 and above. We do not knowingly collect personal information from individuals under 21. If we identify that an account was created by or belongs to an underage individual, that account will be closed immediately and any associated data deleted, except where retention is required for legal purposes.

If you believe that a minor has created a bng account, please notify us immediately at [email protected].

10. Changes to This Policy

bng may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. For significant changes, we will notify registered players through the contact details on their account. Continued use of the platform after a policy update constitutes acceptance of the revised policy.

We recommend checking this page periodically, particularly before making deposits or continuing extended play.

11. Contact for Privacy Queries

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, contact the bng support team:

[email protected]

We aim to respond to all privacy-related queries within a reasonable timeframe. For urgent concerns related to account security or suspected data exposure, please indicate this clearly in your message.